Our Faq's

If you don’t see what you’re looking for, our dedicated bilingual team is always here to help with any additional questions you may have.

Is China safe for travelers on remote trips?

China maintains excellent public security nationwide, even in remote and lesser-known destinations. For every custom itinerary, we pre-inspect all routes and accommodations, assign a professional local guide for your full journey, and provide round-the-clock emergency support to ensure your safety at every step.

We offer 100% tailor-made trips with no rigid fixed routes. Every detail, from destinations and travel pace to activities, can be fully adjusted to your interests, schedule and budget.

Major international credit cards work at high-end hotels, malls and scenic spots. We can help you set up mobile payment in advance, and our on-trip guide will assist with all payment issues throughout your journey.

All our private trips include a certified English-speaking local guide. We also provide 24/7 bilingual customer support, so you can get help anytime, anywhere during your trip.

Absolutely. We specialize in authentic, non-touristy experiences, from hidden scenic gems and local home visits to traditional craft workshops, helping you discover the real China beyond crowded landmarks.

Are there any hidden fees in your custom travel packages? Will I be taken to mandatory shopping stops?

We stand by our 100% transparent, no-hidden-fee promise. The quote you receive includes every cost of your confirmed itinerary, with absolutely no surprise surcharges, mandatory shopping stops, or forced add-ons. What you see is exactly what you pay. All optional experiences are fully disclosed with fixed, upfront pricing, and you have complete control over every part of your budget.

We recommend purchasing a local Chinese SIM card for fast, stable 4G/5G data across the country — we can pre-book this for you and have it ready for pickup at your arrival airport, for instant connectivity the moment you land. For your usual apps (Google, Instagram, WhatsApp, etc.), you will need to set up a reliable VPN service on your devices before your arrival in China. Our team provides a detailed guide to trusted VPN options, internet setup, and tips to stay connected seamlessly throughout your journey.

We handle all your domestic transport needs end-to-end, including pre-booking high-speed train tickets, domestic flights, and private transfers aligned with your itinerary. We provide English navigation guides for stations and city transport, and our 24/7 bilingual team offers on-the-ground support to eliminate all language barriers.

Yes. We fully accommodate all dietary requirements (vegetarian, vegan, halal, gluten-free, allergies, etc.) by pre-screening and reserving hand-vetted, food-safe restaurants. Your English-speaking guide will help navigate menus, and we can also recommend international dining options for familiar comfort food.